Live webinar

Customer Success WEM Deep Dive Series

The Right Smile At The Right Time

There’s no Customer Experience without Employee Experience and up to 80% of your contact center budget is dedicated to your human capital.
A happy, motivated agent will deliver the right smile throughout the customer journey. Let’s explore what Genesys has to offer in these WEM Webinar Series so you can manage it efficiently, effectively and with empathy.

Join Genesys experts at the Customer Success WEM Deep Dive Series to discover more about WEM including:

• • What’s in it for the CX experts, the agents
  • What’s in it for the coaches and supervisors
  • What’s in it for the administrators

  Your business benefits:

  • • Improve employee engagement and provide the flexibility required.
    • Optimize processes, reduce workload, and drive efficiency.
    • Scale and adapt to changes with ease.

  Register for each of the sessions you want to attend through the form you will find at the top of this page

Meet the speakers