Better handle your daily work and customer facing processes across your enterprise to complete customer journeys. Gain the visibility you need into how efficiently and effectively this work is done. Increase performance with workload management that gathers all tasks and interactions into an universal queue, continually reprioritizes them, automatically distributes the most important work to the skilled employee and provides real-time dashboard.
Find out how companies like T-Mobile, Bupa and Corona Direct transformed their businesses by lifting their Back-Office control to another level, improving productivity, service, and customer outcomes.
Register to view the on-demand webinar from Genesys and IST.