Redesigning the Customer Experience Around the Internet of Things (IoT)
Pressure to accommodate the evolving needs of customers represents the biggest driver behind industry change in 2017, and organisations must make the most of customer insight to optimise their business strategies. The Internet of Things (IoT) can enable countless improvements to products and services, and will significantly affect the way businesses engage with customers and employees.
Frost & Sullivan recently conducted a survey of almost 500 customer experience leaders in Europe whereby almost two thirds of respondents agree that IoT will bring direct value to the customer experience. Join us for this 45-minute webinar to hear:
Key findings from the survey, including how leading organisations are turning the IoT concept into reality
Why the IoT-centric customer experience (IoT-CX) may be the most important competitive differentiator available to European enterprises
Ways to address the challenge of promoting a concrete IoT-CX value proposition
How you can get started with a clear IoT-CX roadmap
Our experts will be happy to answer your questions at the end of the session.
Meet the Speakers
Alexander Michael Director of Consulting in Digital Transformation, Frost & Sullivan
Richard McCrossan EMEA Digital Solutions Lead, Genesys