Pressure to accommodate the evolving needs of customers represents the biggest driver behind industry change in 2017, and organisations must make the most of customer insight to optimise their business strategies. The Internet of Things (IoT) can enable countless improvements to products and services, and will significantly affect the way businesses engage with customers and employees.
Frost & Sullivan recently conducted a survey of almost 500 customer experience leaders in Europe whereby almost two thirds of respondents agree that IoT will bring direct value to the customer experience. Join us for this 45-minute webinar to hear:
Our experts will be happy to answer your questions at the end of the session.
Director of Consulting in Digital Transformation,
Frost & Sullivan
EMEA Digital Solutions Lead, Genesys