Being “proactive” with your customers is not enough to survive in the market today. The truth is, organisations that understand how to engage customers on their preferred channels will create contextual, and relevant experiences for customers. Plus, they will see the financial impact of nurturing long-term customer loyalty.
Listen to our speakers Art Schoeller, VP and Principal Analyst, at Forrester and John Tallarico, VP of Product Management, at Genesys during this on-demand webinar. They’ll share proactive communication research results and customer examples, including:
VP and Principal Analyst, at Forrester
VP of Product Management, Genesys