Proactive Customer Service – How to do It Well

Do you want to reduce contact volumes, increase customer satisfaction and improve customer retention? A proactive customer service strategy could be just what you are looking for. Of course there are key pitfalls to avoid, such as failing to align messaging between departments and sending promotional content to unhappy customers. But, if you can get your strategy right, the benefits will likely be major.
In this webinar, we’ll examine how to use proactive customer service to improve your customer journeys and avoid the common mistakes that do just the opposite.
And as it will be an interactive webinar, you will also have the opportunity to share tips and ask questions of the audience and other attendees. We run an interactive chat room in parallel with the webinar.

Topics to be discussed

• Improving customer journeys
• Personalisation
• Predicting customer behaviour
• Reducing contact volumes
• Lowering customer effort
• The role of technology
• Top tips from the audience

This webinar is brought to you by Call Centre Helper and is sponsored by Genesys.

Meet the Speakers