Now available
Navigating the future:
CX and EX trends of 2024
The world’s innovators are setting higher experience expectations — leaving little patience for poor performance. In fact, one-third of consumers switched brands in the past year after a negative customer experience.
To help businesses innovate and optimize customer engagement, we’ve gathered five industry experts to explore the five trends that will accelerate customer and employee experience in the year ahead — allowing you to meet and exceed these new engagement expectations.
Watch now to stay ahead of the curve and learn why:
- Brands will use every touchpoint in the customer journey to continually deepen the relationship
- Artificial intelligence will create a world without questions
- End-to-end customer experience transformation will require three AI technologies
- And much more
Meet the speakers
Nerys Corfield
Director,
Injection Consulting
Christina “CK” Kerley
Innovation Speaker,
Trainer and Futurist,
allthingsCK
Merijn te Booij
General Manager of
Workforce Engagement Management,
Genesys
Brent Leary
Co-founder and Partner,
CRM Essentials LLC
Michael Maoz
Senior Vice President
of Innovation Strategy,
Salesforce
Ginger Conlon
Director of
Thought Leadership,
Genesys
