How to Navigate the Complexity of Digital Transformation

Today’s contact centre is much more than just a place to answer calls. Traditional call centres are evolving into customer experience hubs that incorporate CRM systems, analytics, workforce management, omnichannel, journey orchestration, automation, social media and more.

Digital channels like chat, messaging and video are commonplace. Instead of single interactions, companies are placing more emphasis on the total customer experience — across channels — throughout their relationship with a brand.

Join TTEC and Genesys guest speaker Gilles Talbot to learn how to:

• Orchestrate Customer Journeys
• Reduce Human Dependency for Customers and Employees
• Enable a Channel-Less Customer Journey
• Add Intelligence to Support Easy Contact Centre Interactions
• Continuously Add Value with Actionable Analytics