Callcentrehelper.com – Webinar Series 2019

How to Knock 20 Seconds Off Your Average Handling Time

Thursday 17th January 2019 – 2pm GMT / 3pm CET

We look at what you can do to shave 20 seconds off your Average Handling Time.

It seems a tall order to shave 20 seconds off your Average Handling Time, but there are some techniques and technologies that can enable you to do just that.

In this webinar we look at how you could save time on every call.

And as it will be an interactive webinar, you will also have the opportunity to share tips and ask questions of the audience and other attendees. We run an interactive chat room in parallel with the webinar.

Topics to be discussed

  • Active listening
  • Signposting during a call
  • Controlling runaway talkers
  • Fast techniques to establish rapport with a caller
  • The role of technology
  • Screen Pops – putting details on the screen
  • Reducing call transfers
  • Cutting down on time to verify a caller
  • Top tips from the audience

This webinar is brought to you by Call Centre Helper and is sponsored by Genesys.

Meet the Speakers

Mike Murphy
Genesys

Rachael Boynton
Call Centre Helper

Paul Weald
Contact Centre Innovator

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