How to Knock 20 Seconds Off Your Average Handling Time
Thursday 17th January 2019 – 2pm GMT / 3pm CET
We look at what you can do to shave 20 seconds off your Average Handling Time.
It seems a tall order to shave 20 seconds off your Average Handling Time, but there are some techniques and technologies that can enable you to do just that.
In this webinar we look at how you could save time on every call.
And as it will be an interactive webinar, you will also have the opportunity to share tips and ask questions of the audience and other attendees. We run an interactive chat room in parallel with the webinar.
Topics to be discussed
Signposting during a call
Controlling runaway talkers
Fast techniques to establish rapport with a caller
The role of technology
Screen Pops – putting details on the screen
Reducing call transfers
Cutting down on time to verify a caller
Top tips from the audience
This webinar is brought to you by Call Centre Helper and is sponsored by Genesys.