– Webinar Series 2019

How to Give the Wow factor on Email & Live Chat

Thursday 23rd May 2019 – 2pm BST / 3pm CET

With a delayed response and it being harder to convey the right tone, it is trickier to provide world-class customer service on live chat and email than the phone. Or is it?

In the webinar, we will provide you with everything from quick tips to innovative strategies that will help you to put a smile on the face of your customers using the email and live chat channels.

Topics to be discussed

  • Using the right language
  • Improving tone
  • Assessing quality
  • Structuring your responses
  • The role of technology
  • Top tips from the audience

This webinar is brought to you by Call Centre Helper and is sponsored by Genesys.

Meet the Speakers

Mike murphy 250

Mike Murphy

Jonty pearce new summer 250×250

Jonty Pearce
Call Centre Helper

Sandra thompson

Sandra Thompson
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