In a contact centre creating and maintaining a positive culture is critical to success. But it is a lot easier said than done.
In this webinar we look at how we can create a positive culture in the Contact Centre.
And as it will be an interactive webinar, you will also have the opportunity to share tips and ask questions of the audience and other attendees. We run an interactive chat room in parallel with the webinar.
Topics to be discussed
Creating a positive culture
Getting the basics right
The role of coaching
Ensuring that team leaders spend time coaching
Fixing broken processes
Avoiding motivation by chocolate
Creating a fun environment
Top tips from the audience
This webinar is brought to you by Call Centre Helper and is sponsored by Genesys.