Callcentrehelper.com – Webinar Series 2019

How to Create and Maintain a Positive Culture

Thursday 14th February 2019 – 2pm GMT / 3pm CET

In a contact centre creating and maintaining a positive culture is critical to success. But it is a lot easier said than done.

In this webinar we look at how we can create a positive culture in the Contact Centre.

And as it will be an interactive webinar, you will also have the opportunity to share tips and ask questions of the audience and other attendees. We run an interactive chat room in parallel with the webinar.

Topics to be discussed

  • Creating a positive culture
  • Getting the basics right
  • Removing demotivators
  • The role of coaching
  • Ensuring that team leaders spend time coaching
  • Positive feedback
  • Fixing broken processes
  • Improving morale
  • Avoiding motivation by chocolate
  • Creating a fun environment
  • Top tips from the audience

This webinar is brought to you by Call Centre Helper and is sponsored by Genesys.

Meet the Speakers

Mike murphy 250

Mike Murphy
Genesys

Charlie mitchell 250

Charlie Mitchell
Call Centre Helper

Caroline cooper1

Caroline Cooper
Naturally Loyal

Live Assistance

Live Assistance