How to build a bot in an hour

Building a bot is easier than you think — and they’re a smart choice to rein in high costs of using agents for easily automated tasks. This hands-on demo webinar shows you how to build a bot once and deploy it anywhere on your website or IVR system.

Get the details behind building bots, including:

• Identifying the right use case, customised to your needs
• Designing bots to supplement agent efforts
• Orchestrating multiple bots — Amazon, Google, IBM, Nuance, Genesys or others
• Reporting on native and third-party bots in a single dashboard
• How bots improve customer satisfaction

You’ll see how to quickly create and personalise chatbots or voicebots using capabilities like omnichannel, Natural Language Understanding and pre-built apps in Genesys AI.

Meet the Speakers