Callcentrehelper.com – Webinar Series 2019

The new rules of customer experience

Thursday 20th June 2019 – 2pm BST / 3pm CET

The customer experience is a relatively new concept; however, many organisations are now fully focused on optimising their customers journeys to create experiences that customers remember and the contact centre is often central to their plans.

In this webinar, we will keep you up to date with all the latest strategies for improving customer journeys, highlighting the growing importance of the contact centre in creating the best possible experiences.

Topics to be discussed

  • The customer experience
  • Customer journeys
  • Customer management
  • The new role of the contact centre
  • Maximising the value of the contact centre
  • The role of technology
  • Top tips from the audience

This webinar is brought to you by Call Centre Helper and is sponsored by Genesys.

Meet the Speakers

Mike Murphy
Genesys

Charlie Mitchell
Call Centre Helper

Martin Jukes
Mpathy Plus

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