The customer experience is a relatively new concept; however, many organisations are now fully focused on optimising their customers journeys to create experiences that customers remember and the contact centre is often central to their plans.
In this webinar, we will keep you up to date with all the latest strategies for improving customer journeys, highlighting the growing importance of the contact centre in creating the best possible experiences.
Topics to be discussed
The customer experience
The new role of the contact centre
Maximising the value of the contact centre
The role of technology
Top tips from the audience
This webinar is brought to you by Call Centre Helper and is sponsored by Genesys.