Getting back to basics: The pursuit of seamless customer experiences

Elaborating on the recent MyCustomer/Genesys/BT paper ‘Getting Back to Basics: In The Pursuit of Seamless Experiences’, this session provides answers to some of the most pressing questions in the world of customer experience, including: what is ‘seamless’ experience; why is it so important; how are seamless employee experiences so connected to CX; and what role does AI play in seamless CX?

In addition to this, the panelists also share real-world examples of companies that have delivered on the promise of seamless contact channel experiences, including one of the world’s largest airlines, Emirates, the second largest building society in the UK, Coventry Building Society, and the largest online estate agents in the UK, Purplebricks.

Watch on-demand now to learn all about seamless experiences and the companies that are pioneering them.

Meet the Speakers