On-Demand Demo

Genesys Demo Days

Introduction to the Pointillist Customer Journey Analytics and Orchestration Platform

Join us for a live demo on Pointillist to see how it can help you reach your goals!

Customer Journey Management: How to shed light on your customer data.

What you will learn:

• How to uncover and combine untapped data to analyse your customer journeys and orchestrate customer experiences in real time
• How to remove typical obstacles to the success of the customer journey
• How to connect the individual customer data points to form a customer journey
• Real-life success stories

 

The disconnect between customer operations and customer experience in times of recession: How to secure growth and meet business needs?

 

AGENDA

10:30 – 10:35 Introduction by Malgorzata Gawrysiak and Apostolos Kemos

10:35 – 11:05 Opening talk on Customer Journey Management by Carla Domingo

11:05 – 11:50 Presentation of Pointillist and showcase of 2-3 use cases in a live-demo – by Tarek Elachkar

11:50 – 12:15 Q & A

 

Aggregate customer data from any source

Global organizations depend on the Pointillist^® Customer Journey Management Platform to transform data from billions of customer interactions per day into journey data pipelines that support real-time analysis, modeling and orchestration. The Pointillist Customer Journey Data Hub allows you to create a single customer view across data from various sources, including CRM solutions, web clickstream, email, contact center, IVR, Voice of the Customer and customer feedback management.

Analyse any journey, any timeframe, any customer

Analytics teams can accelerate analyses and answer requests faster than using traditional methods. Analyse customer behavior, monitor journey-based metrics and quantify the ROI of your current customer experience (CX) initiatives to justify future investments.

“CX Pros must measure whether customer journeys are successful to more effectively prioritize CX improvement efforts and gauge whether those efforts are working.” – Forrester