Genesys & Google Cloud—shaping the future of contact centre AI

Blended AI by Genesys™ enables businesses to combine live agents and bot technology to solve customer needs faster.

Genesys customers, which include 65 of the world’s top 100 global brands*, can now use the simple, secure and flexible Google Cloud Contact Centre AI to implement, train and use new bots in a fraction of the time.

This ground breaking integration enables brands to rapidly deploy some of the industry’s smartest bots capable of resolving issues faster than ever before, while also improving customer satisfaction, sales, employee efficiency and more.

As a result, businesses can more quickly and predictively route inquiries to the customer service resource (human, bot, or a combination thereof) best equipped to resolve the issue. In addition to delivering a high-quality customer experience, organisations can drive efficiencies by automating routing tasks, such as taking payments or checking balances, all while allowing the more complex interactions to be handled by employees.

Meet the Speakers