Today’s technology leaders often are caught between a rock and a hard place. On one side is the consumer whose changing expectations place increasing demands on the contact centre. On the other side is the business’ need for technology that keeps pace with these changing demands as well as the employees who use it daily.
Join Forrester analyst Art Schoeller and Kevin Krempulec, Vice President, NA Strategic Sales at Genesys to discuss ways to rethink your customer engagement model, mitigate risk and choose the best path forward.
You want a strong contact centre platform for the future. Outdated technology can become a liability to the business, a hindrance to employees and a potential crisis-in-the-making if it’s approaching end of support. The best way forward is with a customisable program and service options that offer the flexibility to modernise at your pace—on your timeline and budget.
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Since the start of 2017, Genesys has helped nearly 700 companies navigate beyond legacy technology limitations to deliver next-generation customer experiences.
VP & Principal Analyst
VP NA Strategic Sales