Genesys Webinar

Digital Transformation 2.0 for FSI: Plan your CX Strategy for 2020 and Beyond

For today’s FSI companies, providing great experiences for customers is just as important as the services you offer, or the transactions you process. With that in mind, how do you take the next step to digital transformation and plan for 2020 and beyond?

Join Genesys for this webinar and learn how to:
•Move from transactions to highly engaging experiences
•Execute an AI or machine learning strategy
•Balance risk and outcome when implementing new technology

We’ll look beyond individual tactics to a joined-up approach that incorporates your entire organisation and the technologies that impact CX.

Meet the Speakers

Rik McCrossan
Sr. Business Development Manager, Sales, Genesys

Brendan Dykes
Senior Director Solution and Product Marketing, Genesys

Stefan Kauck
Business Consulting Director, Genesys

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+44 1276 457000

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.