Digital Transformation 2.0 for FSI: Plan your CX Strategy for 2020 and Beyond
For today’s FSI companies, providing great experiences for customers is just as important as the services you offer, or the transactions you process. With that in mind, how do you take the next step to digital transformation and plan for 2020 and beyond?
Join Genesys for this webinar and learn how to: •Move from transactions to highly engaging experiences •Execute an AI or machine learning strategy •Balance risk and outcome when implementing new technology
We’ll look beyond individual tactics to a joined-up approach that incorporates your entire organisation and the technologies that impact CX.
Meet the Speakers
Rik McCrossan Sr. Business Development Manager, Sales, Genesys
Brendan Dykes Senior Director Solution and Product Marketing, Genesys
Stefan Kauck Business Consulting Director, Genesys