Digital & AI rewrite the rules of customer engagement featuring Forrester and Belfius

In this webinar, our guest speaker from Forrester will walk us through the new CX reality and how advanced technologies can help you transform your contact centre into a full-on customer engagement centre and customer Belfius Insurance will tell us all about how they accelerated digital-first engagements and embraced AI-powered CX technologies to deliver truly customer-centric experiences.

As customer behaviours continue to shift online, providing instantaneous service and digital experiences is essential to creating lasting, memorable experiences.
Your contact centre, empowered by Digital and Artificial Intelligence is central to your overall omnichannel communications strategy and giving customers the personalised attention they want. While conversational bots empower customers to self-serve and handle contact qualification, virtual agents execute admin-driven processes to optimise operations efficiency. Your employees are freed to handle more complex interactions and unlock business opportunities.

Identifying your business drivers and putting the best technology framework in place is essential for creating additional value for both your customers and bottom line.

Meet the Speakers

Max Ball
Principal Analyst
Forrester

Pascal Buyle
Deputy Head of Customer Services Life & Health
Belfius Insurance

Stephane Minana
Head of Europe CX & UC Sales Experts Team
Orange Business Services

Neel Davda
Genesys DX Specialist
Genesys