When you create engagements based on empathy, customers feel remembered, heard and understood. To achieve personalized customer experiences at scale, you need the right technology and tools in place. At a high-level, it comes down to three components Data, AI, and powerful engagement tools. In this session, discover how to:

• Connect disparate data and technologies to contribute to an optimal customer journey

• Connect employees with the right tools and knowledge to drive confidence and success

• Connect customers with the right resource – human, automated, or a combination of both

Mohamad Afifi
Managing Director
Genesys Middle East

Ahmad Sidawi
Sales
Genesys Saudi & Bahrain

Sean Rooney
Product Manager
Genesys EMEA