Nine technology trends affecting mid-sized contact centres

Businesses large and small realise the benefits of providing a great customer experience — from creating powerful customer moments to building loyalty. With interactions occurring on more channels, it’s important to deliver personalised service at scale. You need to leverage the right technology to connect with your customers on any channel, increase agent productivity, reduce IT infrastructure and gain insight across the entire operation.

Frost & Sullivan surveyed 600 business and IT decision makers globally to understand how mid-sized call centres plan to use technology to meet increasing customer demands. Download the study to:

• uncover aspirations, priorities and challenges within mid-sized contact centres
• find the emerging technology trends
• increase agent productivity and gain insights to impact the business