Genesys Multicloud CX
Enterprise contact centre software. Every experience.
Genesys Multicloud CX™ fits your business, cloud
infrastructure and CX ecosystem.
The bigger the company, the more complex its customer experience (CX) ecosystem typically becomes. That’s where Genesys Multicloud CX contact centre software comes in. Genesys Multicloud CX is the solution of choice for leading global brands that take a multi-vendor approach to CX.
Bring together the partners and technologies you need to realize your vision. The Genesys team offers transformational services every step of the way — from mapping your systems, processes and journeys to showcasing your success after launch.
Choose the right cloud architecture. Deploy Genesys Multicloud CX across multiple cloud vendors; it’s available through on-premises, public or private cloud models for flexibility and control.
Match the right resource to the right customer for better results. Best-in-class routing makes the most of automated and assisted engagements. Monitor it all in real time with unparalleled analytics.
Unify all voice and digital channels, self-service, work items, and inbound and outbound interactions. Create more holistic, personalised experiences for your customers and employees.
Your multivendor ecosystem is part of your success. Genesys has forged strategic alliances and partnerships
that make it easy to maximise your investments.
Provide tailored experiences and leverage existing Microsoft investments, from artificial intelligence (AI) and Teams to Azure — a global cloud platform built for security and scale.
Combine natural language understanding (NLU) and speech capabilities from Google Cloud with industry-leading enterprise cloud contact centre software from Genesys.
Personalise experiences across sales, marketing and service with digital event and real-time data. Listen to your customers, understand intent, predict their behaviours and act accordingly.
Genesys Multicloud CX software meets and exceeds modern security standards. Key third-party certifications and rigorous regulatory compliance mean you can trust that customer and business data remain private — no matter your industry or location.
1. Genesys also uses Standard Contractual Clauses for data transfers to the United States. 2. Only available for Genesys Multicloud CX.
Since implementing Genesys Multicloud CX, our average speed-to-answer and abandonment rates are 90% better and we’ve seen a 50% decrease in our transfer rate. It usually takes months to see efficiencies like these. We saw them starting within two days.
— Senior Manager, Consumer Services Technology, Whirlpool Corporation
Genesys Multicloud CX gives Microsoft and our partners the levers we need to optimise a global pool of agents and deliver consistent experiences. We’re able to see all interactions across the globe and route traffic from anywhere to anywhere, without customers ever leaving the platform.
— Matt Hayes, Senior Director, Contact Centre Technology, Microsoft
Request a demo to see how Genesys Multicloud CX software enables fluid conversations across digital and voice channels in an easy, unified interface.
Discover how your company can reap the benefits of a sophisticated and feature-rich solution, transforming your contact centre into an experience centre virtually overnight.
We’ll contact you directly to set up a date and time that works with your schedule.