What is a Cloud Call Centre?

Empower Employees to Deliver Optimal Customer Experiences with a Cloud Call Centre from Genesys

A cloud call centre is a web-accessible platform for handling customer calls and interactions. Call centres based in the cloud can be accessed from virtually anywhere, eliminating the need for a physical infrastructure, which may reduce operational costs and increase scalability to support evolving customer experience strategies.

It’s time to upgrade to the cloud. As customers continue to increase their use of email, chat, social and text to connect with businesses, the need to modernise the call centre is imperative. Deployed in minutes, with zero up-front capital investment, a cloud call centre lets your company deliver state-of-the-art capabilities that transform your legacy call centre to a call centre that supports both digital and voice interactions (IVR). The Genesys Customer Experience Platform delivers the solutions to modernise your call centre.

Benefits of a Cloud Call Centre:

• Reduce operational costs and improve ROI
• Empower employees to deliver optimal CX
• Improve scalability and flexibility to meet the changing needs of your business

As the costs to maintain and upgrade call centres continue to increase, it’s time to consider a cloud call centre to deliver optimal CX. Download the eBook to learn more.