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Keep technology investments up and running with Genesys Customer Care

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Protect your investment with 24/7 global support

Your business success hinges on keeping your technology investments up and running, while at the same time rapidly responding to new business requirements and competitive pressures. With Genesys Customer Care, you can maximise uptime and protect your Genesys investment.

Available for on-premises and cloud deployments, Genesys Customer Care gives you peace of mind and the resources to drive your success:

Gain access to all Genesys software upgrade/update releases
Increase your productivity and lower cost per incident
Get hands-on knowledge and ongoing insights into advanced functionality

Access MySupport, the Genesys Customer Care communications portal

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Access always-on expert advice with the Genesys Knowledge Network

Access the Genesys Knowledge Network collection of resources, tools and expert advice on product features, ways to mitigate outage risks and how to evolve platform performance. Improve your team’s skills and self-sufficiency by searching our knowledge base for answers to customer questions, watching tech tutorial videos for deeper dives into common problems and engaging with Genesys Customer Care experts on the unified community site.

Anticipate and prevent service incidents with Genesys Customer Care tools

Even the best-run businesses can’t anticipate every issue. Use Genesys monitoring tools to identify and resolve problems before availability incidents affect your business. Quickly find the root cause of potentially serious issues, provide better data for support cases and oversee the health of your environment. Continually tune your environment for stability with Genesys Customer Care tools and expertise.

Resolve issues faster with our tier-less support model

Seconds count when it comes to your mission-critical systems. Our tier-less support model gets you access to the right expert—at the right time—to solve your problem fast. Use a collaborative problem-solving approach with an array of diagnostic tools and communication channels to reduce time-to-resolution so that you can get back to delivering a great experience for your customers.

Genesys named a Leader in Gartner
2020 Magic Quadrant for CCaaS

Placed furthest for Completeness of Vision

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About Genesys

Every year, Genesys^® delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service^℠ so organisations of any size can provide true personalisation at scale, interact with empathy and foster customer trust and loyalty. This is enabled by Genesys Cloud^™, an all-in-one solution and the world's leading public cloud contact centre platform, designed for rapid innovation, scalability and flexibility.