03/02/2022

Genesys Helps Ukrainian Organisations Deliver Essential Service to Customers Through Free Rapid Response Program

Company to give cloud contact centre solutions to organisations impacted by the Russian invasion of Ukraine, enabling people to access support on voice and digital channels during crisis

LONDON, March 3, 2022 — Genesys®, a leader in cloud customer experience orchestration, is offering free technology solutions to Ukrainian organisations to help them deliver essential support to impacted people during this period of crisis. As uncertainty mounts, residents of Ukraine need access to vital services and accurate information. However, for many of the regions’ organisations, the infrastructure and systems used to fulfil these needs might not be accessible or viable due to the impact from the invasion by Russia.

As people’s vast needs for emergency aid, critical services, temporary relocation, financial assistance and more continue to rise, Genesys is offering services at no cost to help Ukrainian organisations establish and/or regain their customer communications capabilities. The company is working with its extensive ecosystem of partners located in and around the region to help organisations quickly stand-up cloud contact centres with the basic technology needed to provide responsive support on voice and digital channels.

Offer Details and Availability

Through its Rapid Response offer, Genesys is giving Ukrainian organisations free access to cloud contact centre solutions. Access can be provided rapidly, along with the necessary training and support to get teams up and running fast. Organisations interested in assistance should contact Genesys by calling +3617009655 (Hungary), +48222552945 (Poland) and +441276457744 (UK).

About Genesys

Every year, Genesys orchestrates more than 70 billion remarkable customer experiences for organisations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organisations can realise Experience as a ServiceSM our vision for empathetic customer experiences at scale. With Genesys, organisations have the power to deliver proactive, predictive, and hyper personalised experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

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Media Contacts:

Rachel Faulkner Perez, Genesys
Rachel.faulknerperez@genesys.com
+1 317.403.1781

Brands2Life
genesys@brands2life.com
+ 44 20 7592 1200

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