Contact centres are continually challenged to balance customer satisfaction with cost containment. Automatic Speech Recognition (ASR) provides an effective method for achieving this goal by enabling more satisfying self-service interactions through a human speech experience.
While ASR offers significant benefits, the solution has been accessible primarily to large contact centres due to the cost and complexity of deployment. Interaction Speech Recognition (ISR) from Interactive Intelligence brings the advantages of speech recognition to contact centres of all sizes by providing a built-in, cost-effective solution with accurate, flexible speech enablement.
