Customer Experience: The Perfect Blend

As customers increasingly demand digital and self-service capabilities, you’re competing against any business that provides a great service, not just those in your industry.

Many of those businesses are turning to AI to provide better customer experiences, but the real magic happens when AI is used to augment the abilities of human agents. As explained in this infographic, 75% of customers actually prefer a mix of technology and the human touch.

Download the infographic for more statistics on how businesses are benefitting from this approach.

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