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Nick has spent 25yrs in the customer service industry, working with clients to ensure they have the edge on delivering differentiating customer experiences. Having pioneered and lobbied for better self service experiences using Natural Language Understanding in its early days, to working for speech vendors, at IBM, and at Nortel prior to his current position as head of the Solution Consultant across Europe at Genesys.
Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
