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Melanie Goncalves-Andreas has been passionate about customer service for more than 15 years in all these facets. In 2015 she joined Genesys, and with this, the journey into the Pharma & Life science market started. As Leading Account Executive for Pharma and Chemicals in the Alps Region, Melanie supports customers to transform their businesses into a customer-centric organisations to create personalised and relevant patient engagements. It´s about creating an empathic experience through the entire patient journey and the healthcare ecosystem.
Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
