Paul Segre

Chief Executive Officer

Paul Segre

Chief Executive Officer

Paul Segre is the chief executive officer at Genesys. Since taking on this position in 2007, he has led the company to consistent yearly double-digit growth and revenues of approximately $900 million.

Paul joined Genesys in 2002 as chief technology officer with responsibility for product management and engineering. In 2004, he became chief operating officer with responsibility for sales, service, and support.

From 2002 to 2011, Paul held a variety of executive management roles at Alcatel-Lucent, including president of the Applications Group, which included Genesys. During this time, he led a worldwide team and grew revenues to more than $2.9 billion.

Prior to Genesys, Paul held senior positions at DSC, Bell Labs, and AT&T Network Systems in strategy, business development, and operations support systems development.

He holds a bachelor's degree in mathematics and a master's degree in operations research from Stanford University.

Tom Eggemeier

President

Tom Eggemeier

President

Tom Eggemeier is the president at Genesys. He is responsible for all of the company's customer-facing activities, including global sales, customer success, channel, and field operations.

Prior to his current role, Tom led the Alcatel-Lucent global enterprise sales organization (which included Genesys) with revenue responsibility of approximately $1.8 billion. Previously, Tom held a variety of leadership roles at Alcatel-Lucent, Enterasys Networks, and Compaq in the areas of general management, sales and channels, product management, marketing, corporate communications, and research and development.

Tom holds a juris doctor degree from the University of Chicago Law School, where he has served as a Visiting Committee member, and a bachelor’s degree from the University of Dayton.

Nick Gerostathos

Chief Accounting Officer and
Interim Chief Financial Officer

Nick Gerostathos

Chief Accounting Officer and
Interim Chief Financial Officer

Nick Gerostathos is the chief accounting officer and interim chief financial officer at Genesys. He is responsible for the global finance, field operations and tax organizations. Nick has over 24 years of financial and operational experience working with high growth public and private companies. Nick joined Genesys in 2013 as our chief accounting officer. Prior to Genesys, Nick served as VP Finance and Treasury Officer of UpWind Solutions, Inc., a venture-capital backed start-up specializing in wind O&M technology, where he played an integral role of the company's financial and operational growth. Previously, he served in various senior accounting and finance roles in large-multinational organizations including Revlon, MasterCard and Anheuser-Busch. He began his career with PwC where he developed deep knowledge in SEC, US GAAP and technical accounting expertise and counseled large public multinationals on U.S. public exchange registrations. Nick holds a bachelor’s degree in accounting from Bryant College and is a certified public accountant.

Slava Zhakov

Chief Technology Officer

Slava Zhakov

Chief Technology Officer

Slava Zhakov is the chief technology officer at Genesys. He is responsible for product development, setting the company’s technical vision, and leading all aspects of technology development and innovation.

Slava joined Genesys in 1998 and most recently served as chief technology officer of the Alcatel-Lucent Applications Group, leading product development for Genesys, as well as the enterprise and carrier communications products for Alcatel-Lucent.

Prior to Genesys, Slava founded Program-Technique, a software development company. He also taught as a Professor at the St. Petersburg State University of Aerospace Instrumentation.

Slava holds a master’s degree in computer science and a doctorate degree from the St. Petersburg State University of Aerospace Instrumentation.

Merijn te Booij

Chief Marketing Officer

Merijn te Booij

Chief Marketing Officer

Merijn te Booij is the chief marketing officer at Genesys. As CMO, Merijn leads the global marketing and product management organization. He is responsible for developing and executing the company’s technology vision, product strategy and go-to-market strategies to drive continued business growth and brand awareness.

Merijn joined Genesys in 2000 as a sales consultant for its Europe, Middle East, and Africa region. Prior to his current role, he served as vice president of professional services, creating and leading the Genesys Business Consulting practice.

Prior to Genesys, Merijn gained extensive experience in running contact centers, having managed contact center operations for the Dutch Automobile Association in Holland.

Merijn holds a master’s degree in international law from the Rijksuniversiteit Utecht in the Netherlands.

Mark Turner

Executive Vice President of
Global Sales and Field Operations

Mark Turner

Executive Vice President of
Global Sales and Field Operations

Mark Turner is the executive vice president of global sales and field operations. He is responsible for the company’s global commercial activities, field sales and channel operations.

Mark joined Genesys in 2003. Prior to Genesys, Mark served as vice president of EMEA for Commerce One and as chief executive officer of Aspelle. Prior to that, Mark worked in sales management at Ingres and Software AG, before joining Sybase as managing director of the UK.

Mark holds a bachelor’s of science degree with honors in Engineering from the University of Surry and an MBA from Cranfield University in the UK.

Jim René

Chief Legal Officer

Jim René

Chief Legal Officer

Jim René is the chief legal officer at Genesys. He is responsible for all legal, regulatory, compliance and corporate governance matters. He also oversees the Genesys intellectual property portfolio and serves as corporate secretary.

Jim joined Genesys in 2000 as general counsel for the West Coast region of Alcatel. In 2003, Jim was appointed general counsel, Alcatel North America, which included Genesys and other Alcatel North America businesses. Following the merger between Alcatel and Lucent Technologies in 2007, Jim served as deputy general counsel of Alcatel-Lucent.

Prior to Genesys, Jim was a partner with Sheppard, Mullin, Richter & Hampton LLP, where he specialized in corporate and securities law, as well as merger and acquisition transactions.

Jim holds a Juris Doctorate degree from Cornell Law School, an MBA degree from The Wharton School of the University of Pennsylvania, and a bachelor’s degree from Occidental College. Jim was a Fulbright Scholar in Germany at the Europe Institute, University of the Saarland, where he studied law and economics and was awarded a Certificate of European Studies.

Deepak Advani

Executive Vice President & Managing Director, PureCloud

Deepak Advani

Executive Vice President & Managing Director, PureCloud

Deepak is executive vice president and managing director, PureCloud at Genesys.

Deepak joined Hellman and Friedman as a Managing Director and Operating Partner in 2016. Before that, Deepak spent nearly 20 years in the software space with IBM. Deepak served as General Manager of IBM Commerce, General Manager of IBM Cloud and Smarter Infrastructure division, and also led the IBM predictive analytics business. Deepak also served as the Global Chief Marketing Officer and SVP of eCommerce for Lenovo for four years.

Deepak holds an MBA from the Wharton School of Business, a bachelor of science in Computer Science from Michigan State, and a Master of Science degree in Computer Engineering from Wright State University.

Jeff Haslem

Chief Information Officer

Jeff Haslem

Chief Information Officer

Jeff Haslem is the Chief Information Officer at Genesys. He is responsible for the company’s financial, CRM, HR and business intelligence systems. He leads a global team dedicated to ensuring that the company’s transformation and aggressive goals are supported by the right information technology and security. 

Prior to joining Genesys in 2012, Jeff served as Senior Vice President and Chief Information Officer at Rovi Corporation. In this role, Jeff was responsible for the vision, strategy, governance, business alignment and operations for Rovi’s worldwide IT Services and Facilities. While at Rovi, Jeff oversaw the seamless integration of 10 acquisitions, and led an internal IT business partner team of 170. Jeff has also held leadership roles at Openwave, Broadvision. and Oracle.

Jeff holds an MBA degree from the University of Maryland and a bachelor’s degree from Purdue University.

David Sudbey

Chief Customer Officer

David Sudbey

Chief Customer Officer

David Sudbey is the executive vice president for customer success at Genesys. He is responsible for delivering the Genesys customer experience worldwide, including professional services, customer care, and education programs. In addition, David oversees Genesys Prime, the Brazil-based team dedicated to innovative self-service applications.

David joined Genesys in 1997 and has held a variety of roles in senior management in the areas of professional services, strategic sales, business operations, and sales engineering. Prior to Genesys, David led a call center applications team that focused on emerging technologies for Nortel Networks.

David graduated from the Wentworth Technology Institute Telecommunications Program and completed the General Manager Program at Harvard Business School.

Tracy Coté

Chief People Officer

Tracy Coté

Chief People Officer

Tracy Coté is the chief people officer at Genesys. She is responsible for all global programs designed to support and enhance the people experience at Genesys, including employee engagement, compensation, benefits, learning and development, employee relations, community, talent acquisition and employment branding.

Tracy joined Genesys in 2013. Prior to Genesys, she was vice president of human resources at MobiTV, Inc., a leading provider of premium end-to-end mobile media solutions. Tracy also served as executive director of human resources at Organic Inc., a digital professional services company from 2004 to 2010.

Holding a bachelor’s degree in English from Sonoma State University, Tracy was also a member of the faculty at San Francisco State University where she demystified human resources management for newcomers to the field for over 10 years.

Tom Fisher

General Manager and Senior Vice President of Operations, Indianapolis

Tom Fisher

General Manager and Senior Vice President of Operations, Indianapolis

Tom Fisher is general manager and senior vice president of operations at Genesys. He is responsible for Genesys CaaS cloud operations and provides executive site leadership in Indianapolis, Indiana. He also serves on the Genesys and Interactive Intelligence integration leadership team.

Prior to joining Genesys, Tom was an officer at Interactive Intelligence and served as vice president of global sales operations and chief services officer with responsibility for global professional services, customer care, education, engineering and cloud operations.

Earlier in his career, Tom was part of the professional services team at Cisco Systems and worked at Andersen Consulting (Accenture) designing and deploying contact center solutions for the global financial services sector.

Tom holds Bachelor of Science degree in both Biology and Communications Systems Management, with a minor in Business Administration from Ohio University.

Ashley Vukovits

Chief Financial Officer – CIC, CaaS, PureCloud

Ashley Vukovits

Chief Financial Officer – CIC, CaaS, PureCloud

Ashley Vukovits is the chief financial officer at Genesys. She is responsible for Genesys CIC, CaaS and PureCloud global financial planning, accounting and reporting and risk management.

Prior to joining Genesys, Ashley was the chief financial officer at Interactive Intelligence. She also served as Treasurer of the Interactive Intelligence Foundation, a role she’s held since 2010. Prior to being promoted to CFO, Ashley served in various finance roles at Interactive Intelligence. Before joining the company in 2003, she served as vice president of finance at Union Acceptance Corp., a public auto financing entity where she worked for seven years holding positions in the accounting and finance departments. Ashley started her career at KPMG LLP, where she served as an audit associate primarily in the insurance and real estate industries.

Ashley holds a Bachelor degree in Accounting and Finance from Miami University and is a Certified Public Accountant.

Bill Gildea

Chief Operating Officer and Integration Lead – CIC, CaaS and PureCloud

Bill Gildea

Chief Operating Officer and Integration Lead – CIC, CaaS and PureCloud

Bill Gildea is chief operating officer of CIC, CaaS and PureCloud at Genesys.

Prior to joining Genesys, Bill was chief operating officer for Interactive Intelligence where he managed corporate development as well as legal and investor relations. Before being promoted to COO, Bill served in several roles including chief performance officer, senior vice president of corporate development and vice president of business development. Before joining the company in 2008, Bill was a sell-side financial analyst covering the communications technology industry at Janney Montgomery Scott and also served as an associate analyst at Wachovia Securities. Bill began his career as a communications attorney in private practice in Washington, D.C.

Bill holds a Bachelor degree from the College of William & Mary, a Juris Doctorate degree from Catholic University, and MBA from the University of North Carolina.

Lucy Norris

Executive Vice President,
Global Leader of Customer Success

Lucy Norris

Executive Vice President,
Global Leader of Customer Success

Lucy Norris is executive vice president, global leader of customer success responsible for end-to-end customer and partner enablement and support -- from strategy to execution incorporating revenue, delivery, and profitability. She is responsible for customer implementations, education and ongoing support of Genesys products and solutions in the cloud and on premises. This remit includes Genesys Care, the Genesys customer care program; Professional Services focused on customer realization of Genesys-based business outcomes; Genesys University focused on customer and partner enablement; and Customer Success Managers who represent the voice-of-customer — all of which are designed to drive customer loyalty evidenced by customer retention and expansion.

Lucy joined Genesys in 2012 to create a global support and maintenance program and led the launch of Genesys Care and the transformation of the Genesys Customer Care organization to a global 24X7 center of excellence. Prior to Genesys, she served as senior vice president of global customer care at Global 360, a Texas-based leader in business process management software, acquired by Open Text. She has served as vice president of product management, customer care and commercialization at Eastman Software, Inc., a subsidiary of the Eastman Kodak Company.

Scott Cravotta

Senior Vice President of Professional Services

Scott Cravotta

Senior Vice President of Professional Services

Scott Cravotta is the senior vice president of professional services at Genesys. He is responsible for all helping Genesys customers maximize the value of their Genesys CX Platform implementations.

Prior to joining Genesys in 2014, Scott led the global professional services team at OpenText. He also served as the SVP for Global Professional Services at GXS where he led 2,200 enterprise and cloud professional services professionals in North America, EMEA, Asia, ANZ, Japan and Latin America. Earlier, he was division vice president and general manager at ADP where he was responsible for sales, implementation and customer support. 

Scott holds a Bachelor of Science degree from West Virginia University and proudly served for over 13 years in the U.S. Army Reserve and National Guard as a Commissioned Officer specializing in Amor.

Hans Heltzel

Global Senior Vice President, Professional Services – CIC, CaaS

Hans Heltzel

Global Senior Vice President, Professional Services – CIC, CaaS

Hans Heltzel is the global senior vice president of professional services at Genesys. He is responsible for all Genesys CaaS and CIC customer implementations, education and ongoing support. Prior to joining Genesys, Hans led the worldwide support and professional services teams for Interactive Intelligence. 

Hans holds a Master of Science degree in Information and Communications Services and a Bachelor of Science degree in History and Criminology from Ball State University.

Steve Rust

Senior Vice President,
Corporate Development

Steve Rust

Senior Vice President,
Corporate Development

Steve Rust is the senior vice president of corporate development at Genesys. He is responsible for strategic growth initiatives, including alliances and mergers and acquisitions.

Steve joined Genesys in 2008. Prior to Genesys, Steve held a range of business development roles at several communications and networking companies, including 3Com Corporation and Global IP Solutions (now part of Google).

Steve holds a bachelor’s degree in finance from Santa Clara University and an MBA from the Wharton School of the University of Pennsylvania.

Paul Weber

Senior Vice President, NA Sales - CIC, CaaS, PureCloud

Paul Weber

Senior Vice President, NA Sales - CIC, CaaS, PureCloud

Paul Weber is the Senior Vice President of North America Sales for CIC, CaaS and PureCloud.

Prior to joining Genesys, Paul was the chief business officer and senior vice president of North American Sales for Interactive Intelligence. His responsibilities included software and services revenue responsibility for North America, business development, and sales engineering and operations. Paul has extensive experience developing and managing a large reseller channel and oversaw the company's sales transition from a software provider to one where more than 50% of orders are cloud-based. Paul also served in various sales roles at Software Artistry selling within the customer relationship management (CRM) industry and at Automatic Data Processing (ADP) where he sold data processing services for payroll and tax processing.

Paul holds a Bachelor of Science degree in business administration from Missouri State University.

Gary Blough

Senior Vice President, International Sales – CIC, CaaS, PureCloud

Gary Blough

Senior Vice President, International Sales – CIC, CaaS, PureCloud

Gary Blough is a senior vice president of international sales for Genesys. He is responsible for CIC/CaaS and PureCloud sales in Europe, the Middle East, Africa and APAC.

Prior to joining Genesys, Gary was vice president of international sales for Interactive Intelligence and had also served as area director and vice president of sales for Western U.S. and Latin America. Gary previously also held various sales positions at CRM software company, Software Artistry, including manager of Western region sales and On-Line Software, a developer of programmer productivity tools.

Gary holds a Bachelor degree in Marketing from Virginia Polytechnic Institute and State University.

Friedbert Schuh

Senior Vice President, EMEA Sales

Friedbert Schuh

Senior Vice President, EMEA Sales

Friedbert Schuh is the senior vice president for the EMEA region. He is responsible for sales and channel management, delivery and customer satisfaction.

Friedbert joined Genesys in 2014 and was previously the Vice President of Sales for the DACH region. Prior to joining Genesys, Friedbert worked for Infor and Lawson Software where he held various roles in sales and management.

Friedbert holds a degree in business administration from the VWA Koblenz.

Keith Budge

Senior Vice President,
Asia Pacific

Keith Budge

Senior Vice President,
Asia Pacific

Keith Budge is the senior vice president of Asia Pacific at Genesys. He is responsible for commercial activities in the region, including sales, channel management, delivery and customer satisfaction.

Prior to joining Genesys, Keith was Vice President for the Asia Pacific and Japan region with Ooyala Inc, a venture funded start-up acquired by Telstra Corporation. Previously, he was Senior Vice President for the Asia Pacific and Japan region at Business Objects (now SAP) and Senior Vice President at Oracle responsible for Asia Pacific business, held a number of roles with Telstra Corporation, and spent two years in the Australian public service.

Keith holds an MBA from RMIT University in Australia, and has completed senior executive programs at Stanford University/National University of Singapore and London Business School. He also spent several years as a Visiting Professor at Lingnan Graduate Management School of Sun Yat Sen University, People’s Republic of China.

Richard Brown

Senior Vice President,
North America

Richard Brown

Senior Vice President,
North America

Richard Brown is the senior vice president of North America at Genesys. He is responsible for commercial activities in the region, including sales, channel management, delivery and customer satisfaction.

Richard joined Genesys in 2013. Prior to Genesys, Richard led the xMatters Global Sales organization as senior vice president of global sales. Prior to this, he served as vice president of sales at HP Software. Prior to its acquisition by HP, he was vice president of the Western Area and Latin America sales organizations for Mercury Interactive. He also held senior management and sales positions at Storage Networks, Oracle and EMC.

Richard holds a bachelor’s of arts degree from the University of Washington.

John Carr

Senior Vice President,
Latin America

John Carr

Senior Vice President,
Latin America

John Carr is the senior vice president of Latin America at Genesys. He is responsible for commercial activities in the region, including sales, channel management, delivery and customer satisfaction.

John joined Genesys in 1999 and has held several leadership positions in sales and professional services in the US, EMEA and LATAM regions. Previously, he worked at Informix Software and Andersen Consulting (Accenture).

John holds a bachelor’s of science degree in Computer Science from the University of California, Irvine, and an MBA from Thunderbird Graduate School of International Management.

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