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Steve oversees the marketing of customer journey analytics and orchestration solutions at Genesys. Prior to its acquisition by Genesys, he was VP Marketing at Pointillist, a provider of an award-winning customer journey management platform that enables organizations to deliver frictionless, connected and personalized experiences. Earlier in his career, Steve was CMO and GM Products at TandemSeven (acquired by Genpact), VP Marketing at AIR Worldwide (acquired by Verisk) and VP Products at Verbind (acquired by SAS Institute). Over the past 20 years, he’s helped customer experience, marketing and analytics professionals address a variety of challenges across customer experience, journey management and marketing analytics. Steve earned an MBA and Ph.D. from Cornell and a B.S. from MIT.