Rethink service delivery and drive down costs

Five areas where insurance companies can improve policy and claims administration

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Antiquated processes and fragmented conversations frustrate customers — and get in the way of generating revenue. Focus on efficiency in how you deliver products and services to lower costs for insurance claims and policy administration functions. You’ll also improve employee productivity.

Pass these savings on to your customers and they’ll likely look to you first when they’re ready to buy more products and services.

Download your guide to learn about new ways to deliver services.

This ebook gives you tips for using automation and self-service to:

Enable customers to manage more of their own policies
Speed resolution times by routing the toughest questions to the most knowledgeable agents
Save supervisor time spent on reassigning work or checking agent productivity

Genesys Cloud

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.