A CX Now Webinar in Association with Genesys + Anana

Transforming customer service at Welsh Water

We have all just been through a period of unprecedented change, one that has accelerated shifts in consumer habits and expectations, as well as presenting businesses with both new challenges and opportunities.
In the ‘next normal’, customer service will be of even greater importance, and many businesses are deploying new cloud-based technologies to consistently deliver exceptional customer experiences, whilst maintaining the flexibility to deal with whatever the future may hold.

Watch this roundtable style discussion to hear how Welsh Water turned their customer experience vision into reality via the cloud and where we will discuss:

  • The need to be ‘omnichannel by default’.
  • What it takes to migrate to the cloud at speed!
  • Why personalisation is at the heart of customer experience.
  • Agile working and workforce optimisation.

Meet the Speakers

Peter dorrington 400×400 (002)

Peter Dorrington
Founder
XMPlify Consulting

Kit wilson

Kit Wilson
Director of Operational Services
Welsh Water

Chris w

Chris Woodward
CEO
Anana

Brendandykes 300×300

Brendan Dykes
Product Marketing
Genesys

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