Live Demo

See Genesys in Action

No fluff. No frills. Just a live demo.

Live at 11 AM GMT/12 PM CET

Choose your demo adventure

Join us for a live demo of the Genesys Cloud CX™️ platform to see how it can help you reach your goals.  

In these interactive sessions, see how Genesys Cloud CX can:  

  • Address the needs of every stakeholder: CX leaders, IT teams, agents and customers.  
  • Automate better outcomes with predictive engagement, predictive routing and conversational AI. 
  • Handle omnichannel engagements across self-service, bots and agents to pass context, understanding and real-time knowledge.
  • Empower employees with smart solutions to reach peak performance with real-time support and AI-powered insights.  
  • Easily differentiate and adapt with open APIs, a robust app marketplace, templates and blueprints, and integration methods for your critical CX technologies. 

Your demo adventure awaits. Choose your demo and register now.   

  • Agent Experience – People are your greatest assets, here we’ll look at how Genesys Cloud CX can help empower your people, make them feel valued, appreciated and supported at every step.
  • Digital + AI – this session looks at an all-in-one suite of digital capabilities — enhanced with bots and predictive artificial intelligence (AI) — lets your employees and customers engage in seamless conversations across chat, email, text and social media channels.
  • Workforce Engagement Management (WEM) – here we’ll look at WEM, focusing on the human side of your contact centre to improve employee engagement, simplifying operations while increasing efficiency.

New Pointillist demos now added to the series. Register now!

Customer Journey Management for Enterprises

  • Intro to customer journey management
  • How to align your organisation on customer journeys
  • Creating a journey data hub
  • Visualising journeys and paths to identify, then remove bottlenecks and friction points

Customer Journey Management for the contact centre, reduce costs and improve CX

  • Journey analytics for the contact centre – Monitor the health of customer experiences and contact centre performance
    across all channels
  • Analyse customer journeys within the contact centre to determine the root causes of poor contact centre experiences and performance issues
  • Prioritise experience enhancements that will deliver the greatest impact to your customers—and your business
  • Benchmarking and optimising migrations

Choose your live demo

 

Date: Thursday, 9 February ’23, 11:00
Theme: Agent Experience

Date: Thursday, 23 February ’23, 11:00
Theme: Customer Journey Management for the Contact Centre

Date: Thursday, 9 March ’23, 11:00
Theme: Digital & AI

Date: Thursday, 13 April ’23, 11:00
Theme: WEM

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