Ireland CCMA Partner Webinar

Orchestrating the Future of Customer Experience (CX)

Learn how to successfully implement orchestrated CX.

Imagine a future where delivering personalised, seamless, and AI-driven customer experiences isn’t just aspirational—it’s our present. This world is where organisations effortlessly bridge the gap between customers, Bots, and agents across diverse channels and platforms, making the once elusive ideal of orchestration a living reality.

The technology isn’t just ready; it’s waiting for us to embrace it. Yet, our biggest hurdle isn’t the technology itself but how we implement it and make it a cornerstone of our business strategy. Join us as we embark on this transformative journey, armed with real-world customer stories, to shape the future of Customer Experience.

Participants will gain valuable insights and practical knowledge on:

  • The current state of Customer Experience (CX).
  • The vision of an orchestrated CX future.
  • Technology as the enabler – exploring the roadmap for organisations to embark on their own transformative journey in shaping the future of CX.
  • Identifying the hurdles in implementing advanced CX technologies.
  • Making orchestration a business strategy.
  • Learning from practical examples of organisations that have successfully implemented orchestrated CX.

Participants will leave the webinar equipped with a comprehensive understanding of the orchestration landscape, practical strategies for implementation, and the inspiration needed to lead their organisations into a future where personalised, seamless, and AI-driven customer experiences are not just aspirational but a vibrant reality.

Meet the Speakers

Dorothy ccma ire

Dorothy O’Byrne
Managing Director
CCMA Ireland

Amanda halpin 222 height

Amanda Halpin
Sr Manager, Commercial Operations and Strategy, Digital & AI