An Alliance Webinar in Association with Google Cloud

E.ON UK plc, and the art of the possible – Embracing conversational AI for every customer

Join utility company E.ON, as they discuss how they are delivering the art of the impossible by changing to a more customer conversional mindset with Genesys and Google Cloud.

Contact centres are in the midst of a massive transition with artificial intelligence (AI) and cloud technologies. And competition continues to heat up as personalisation takes centre stage. Businesses need a solid strategy to harness AI and the cloud to make customer experiences personal, efficient and satisfying.

Although achievable, this trend comes with various challenges. So, it’s important to implement the right strategy, in the right way, for your business. To help, this session will highlight

The evolution of the E.ON conversational AI journey and the steps taken
The dilemma, of what do you focus on
How to let your customers drive your strategy
The importance of integration of all applications and an easy exit route from your automation
Obtaining buy in from key stakeholders

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Meet the Speakers

Dominique Pfeffer
Contact Center AI Partner Lead
Google

Sean Maddison
Conversational Automation Manager
E.ON

Alberto Pasi
Strategic Solutions Director
Genesys

+44 1276 457000

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.