Driving the Future of CX: LKQ Euro Car Parts’ Digital Revolution

Watch an OnDemand Webinar from Engage to hear an inspiring journey with LKQ Euro Car Parts and industry-leading Genesys expert as they guide you through the transformative digital evolution in customer experience.

Explore how LKQ Euro Car Parts is creating a new norm in an old-school world, seamlessly integrating voice notes, WhatsApp, and other digital channels to meet the expectations of the new generation.

Discover strategies for taking your teams along on this journey, ensuring a smooth transition and future-proofing your business for the digital age.

Don’t miss this opportunity to gain insights into creating a CX landscape that sets new standards for the future.

 

Chloe Thomson – Continuous Improvement Manager, Euro Car Parts Ltd

Chloe is a dedicated professional who has been contributing to LKQ Euro Car Parts Ltd. as a Continuous Improvement Manager for nearly two years. With a keen eye for enhancing operational efficiency and streamlining processes, she has played a pivotal role in optimizing workflows within the organization.

Gerry Brown – The Customer Lifeguard

Well seasoned, but not over cooked author, speaker, workshop facilitator and consultant with broad experience in #customer service, #customer experience, #contact centre, & CRM, for a range of market segments in the UK, Canada, EMEA & the USA.

Over that that time I’ve learned what works and what doesn’t. I take a unique approach that eschews the newest shiny toys as a starting point and focuses on four fundamental principles that must underpin and drive a successful customer experience strategy, Culture, Commitment, Communication and Community.

Joe Partridge-Jones – Senior Account Executive, Genesys

Joe is an experienced Sales professional with over 10 years of IT & Software sales experience. Currently working for global CX leaders, Genesys, Joe has a strong history of helping organisations on their CX and digital transformations. With a consultative approach, Joe drives adoption of best in class CX technology, powered by AI & automation, to deliver significant improvements in organisations go-to market customer strategy, whilst also delivering substantial returns on investment.

Meet the Speakers