Customer Webinar

Driving the Future of CX: LKQ Euro Car Parts’ Digital Revolution

Watch an OnDemand Webinar from Engage to hear an inspiring journey with LKQ Euro Car Parts and industry-leading Genesys expert as they guide you through the transformative digital evolution in customer experience.

Explore how LKQ Euro Car Parts is creating a new norm in an old-school world, seamlessly integrating voice notes, WhatsApp, and other digital channels to meet the expectations of the new generation.

Discover strategies for taking your teams along on this journey, ensuring a smooth transition and future-proofing your business for the digital age.

Don’t miss this opportunity to gain insights into creating a CX landscape that sets new standards for the future.


Chloe ThomsonContinuous Improvement Manager, Euro Car Parts Ltd

Chloe is a dedicated professional who has been contributing to LKQ Euro Car Parts Ltd. as a Continuous Improvement Manager for nearly two years. With a keen eye for enhancing operational efficiency and streamlining processes, she has played a pivotal role in optimizing workflows within the organization.

Gerry BrownThe Customer Lifeguard

Well seasoned, but not over cooked author, speaker, workshop facilitator and consultant with broad experience in #customer service, #customer experience, #contact centre, & CRM, for a range of market segments in the UK, Canada, EMEA & the USA.

Over that that time I’ve learned what works and what doesn’t. I take a unique approach that eschews the newest shiny toys as a starting point and focuses on four fundamental principles that must underpin and drive a successful customer experience strategy, Culture, Commitment, Communication and Community.

Joe Partridge-JonesSenior Account Executive, Genesys

Joe is an experienced Sales professional with over 10 years of IT & Software sales experience. Currently working for global CX leaders, Genesys, Joe has a strong history of helping organisations on their CX and digital transformations. With a consultative approach, Joe drives adoption of best in class CX technology, powered by AI & automation, to deliver significant improvements in organisations go-to market customer strategy, whilst also delivering substantial returns on investment.

Meet the Speakers

Chloe ecp

Chloe Thomson
Continuous Improvement Manager
Euro Car Parts

Gerry brown

Gerry Brown
The Customer Lifeguard

Joe partridge

Joe Partridge-Jones
Senior Account Executive