Xperience UKI 2024 | 18 June 2024 London, UK Register now

On-demand webinar

Innovation within reach

Adaptable CX: 3 innovative strategies for automation

We’ll tackle these top CX challenges:

Now more than ever your customers are looking for channel convenience — learn how to provide frictionless, tailored experiences across channels.

Personalisation is now a requirement for customer-centric brands. Discover how to predict customer intent that can empower you to provide one-to-one personalisation.

Some customers have to use multiple channels to reach their goal, leading to frustrating experiences. Learn how to connect journeys across channels to better understand how to optimise CX and performance.

The best brands in the world deliver extraordinary experiences. And the more customers encounter them, the more they expect the same from every brand, including yours. That creates a mountain of everyday challenges for your contact centre. The surest way to solve them — and deliver the exceptional experiences your customers expect — is to innovate.

Innovation used to be limited to a few bold organisations that upended entire industries. Today, it’s business as usual for organisations that thrive through volatility.

With a potent mix of orchestration capabilities, you can put the power to innovate at your fingertips — for exceptional experiences that build customer loyalty, drive revenue and secure your competitive edge. And as your capabilities continue to evolve, your innovation opportunities expand.

Register today to learn how you can use capabilities to innovate, solve everyday challenges and thrive.

Meet the Speakers

Charlie godfrey

Charlie Godfrey
Sr. Director, Experience Innovation
Genesys

Rebecca roberts

Rebecca Roberts
Sr. Director, Product Marketing
Genesys

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Jane Hendricks
Director, Product Marketing
Genesys

Ian felder

Ian Felder
Sr. Product Marketing Manager
Genesys