8 Trends Reshaping CX and EX in 2022 and Beyond

A keen focus on customer — and employee — experience is the biggest differentiator organisations have today. Delivering relevant, empathic CX and EX at scale requires understanding the shifts driving change in CX and EX today. Join us as CX leaders from Genesys, Qualtrics’ XM Institute, Valuegraphics and others discuss the coming impact of these trends, as well as what you need to do not only to respond to them, but also to get ahead of and harness them.

In this session, you’ll learn how:

• • AI will better orchestrate customer journeys
  • The contact center will evolve into a full engagement centre
  • Companies will rethink their CX metrics
  • Businesses will engage CX employees based on empathy

Meet the Speakers