Together, Genesys and AWS help government agencies provide secure solutions

Missing a contact because service platforms are down is simply not an option. So, knowing our Genesys solution had built-in redundancy with Amazon Web Services was very reassuring. We get automatic failover without carrying the cost of running our own DR infrastructure. AWS was absolutely a factor in selecting Genesys Cloud.

— Marty Hand, VP of Technology, The Hotline

Having prepared with the Genesys Cloud platform to see call volume triple, the National Engagement Center is now prepared to handle the release of the entire suite of Emergency Cardiac Care products at one time. Ruby, a home-grown Amazon Lex voicebot, will also assist by answering FAQs …. and will put emergency cardiac care products in the hands of customers sooner, while reducing time to revenue for AHA.

— Chip Sugrue, VP Customer Strategies, American Heart Association