Stay in the know about Genesys innovations

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Welcome to a new and easier way to stay informed. Our seasonal market launches showcase what’s new with Genesys solutions. Each market launch highlights the best of what’s new for our products, strategy and vision. Plus, you get a sneak peek of upcoming innovations, so you know what to look forward to soon.

Heat things up with our Winter Innovations 2020

Don’t let your CX become frozen in time. Dig into the latest in AI, apps, digital experiences and employee empowerment, all delivered from the cloud.

See what’s new in Winter 2020
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Explore our previous market releases


Summer 2019 Innovations

See how real-time engagement data, speed of innovation and ease of consumption deliver big results


Winter 2018 Innovations

[email protected] moves beyond workforce optimisation to achieve AI-powered business outcomes

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