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A FedRAMP-authorised cloud contact centre solution for your agency

Improve your agency's call centre operations and enhance the citizen journey

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Maximus genesys

The Maximus Genesys Engagement Platform is a FedRAMP-authorised solution that lets citizens communicate with your agency across all channels – including voice, SMS and web chat – so you can fulfil your agency’s mission while delivering an optimised citizen experience.

Enhance the citizen journey with a scalable, secure cloud contact centre solution

The Engagement Platform is a FedRAMP-authorised cloud contact centre solution designed to help your agency adhere to government mandates to improve the citizen experience, while supporting all of your security and privacy requirements.

FedRAMP-authorized for
best-in-class security

Reduce costs and improve outcomes

Maximus and Genesys:
stronger together

Go omnichannel for simplified communications

Fulfill your agency’s mission securely at every touch point of the citizen journey.

Get relief from overwhelming IT costs and discover resource efficiencies with integrated workforce engagement management capabilities.

Benefit from the powerful joint capabilities of two industry-leading platforms and leverage a full range of capabilities for improved citizen experience.

Streamline your citizen communication with a unified solution for voice, text, chat, email, social media and more.

Modernise your citizen experience with integrated, AI-powered journeys

Predictable, consistent
budget impact

24/7 dedicated help desk support

Continuous monitoring for ongoing compliance

Meet modernisation and security requirements with AI, predictive matching and self-service automation.

Reduce the costs of replacing on-premises hardware from capex to opex, with a subscription-based solution.

You’ll never have to wait to get the help you need with dedicated, 24/7 NOC and SOC support.

You’ll always be in compliance with FedRAMP mandates with built-in, continuous monitoring and reporting to GSA.

Ensure that your citizens can get the information they need when they need it — over the channel they prefer

With the right technology and the right partner, you can connect with your citizens in more meaningful, personalised ways — every time. For experiences that set your agency apart, turn to the Maximus Genesys Engagement Platform.

phone

Inbound and outbound

Orchestrate inbound and outbound communication across all touch points, channels and resources.

Channels

Integrated channels

Seamlessly integrate voice and digital channels — including email, chat, social and more.

Journey

AI-infused journeys

Artificial intelligence (AI) turns citizen data into context-rich insights — for better engagements at every touch point.

Touch point

Service automation

Provide better self-service experiences with more intelligent voicebots and chatbots. Transition smoothly to assisted interactions with full context.

Predictive

Predictive matching

Match every interaction to the best resource. Predictive engagement and routing harness AI to drive the citizen experience outcomes you prioritise.

Secure

Security and scale

Designed to meet the needs of agencies of all sizes, with the FedRAMP certification you need.

Make CX Your Mission

Doughnut 80

Agencies have CX scores that rate as “poor” or “very poor”

Doughnut 27

Government employees feel their agency’s
CX is improving

Doughnut 51

Government employees feel their agency’s
CX has stagnated

Research from Genesys and GovLoop paper “How the cloud enables a secure and safe customer experience for the 21st century”

Learn more about the Maximus Genesys Engagement Platform

Genesys releases fedramp authorized solution

Genesys offers FedRAMP-Authorised Solution

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Fedramp research

FedRAMP Research

Download the government research
Visit us on the fedramp marketplace

Visit us at the FedRAMP Marketplace

View the listing

Get started with the Maximus Genesys Engagement Platform

This is what you’ve been waiting for. Take advantage of the Genesys + Maximus partnership to help your agency meet its privacy and security requirements while fulfilling its mission to provide exceptional citizen experiences.

To learn more about how the Maximus Genesys Engagement Platform can power your agency’s cloud contact centre, contact us today to be connected with a member of our government sales team.

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About Genesys

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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