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In 25+ years Rutger has built up significant experience in the Customer Experience and Contact Center industry. Working within the EMEA region deepening knowledge every day in countless activities, assessments and transformative programs, with customers of any scale, consulting within almost every industry. As part of the management team in EMEA Rutger leads a strategic team of business consultants advising and often bringing together vision, current status, business and technology in a business transformation roadmap.
Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
