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Ian Campbell is a Sales Specialist Director for Digital Solutions at Genesys. Ian helps organisations leverage the power of artificial intelligence based digital customer engagement technologies to develop a competitive differentiation and transform their businesses. Ian is an experienced strategic sales professional and has worked across multiple disciplines in both large and small technology companies. He is passionate about helping customers understand and overcome the challenges of executing a digital customer engagement strategy. His background spans over 25 years of strategic enterprise sales across technologies that have supported fortune 500 companies in delivering the best Customer experience, Information security, Digital learning, Governance, Risk & Compliance and BPO solutions. Ian helps clients with vision, market insight and innovative strategy, as well as the delivery process and programme development.
Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
