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As insurance director, Gilles helps insurers across EMEA understand the value Genesys can bring to their business, positioning Genesys as partner in their transformation. He joined Genesys 12 years ago, as a strategic business consultant after spending more than a decade working for Genesys partners and customers.
Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
