CX is a strategic business imperative that requires serious thinking, planning and resourcing if it is to be sustainable and effective. CX requires the acquisition of external software and services (it is not something you can DIY) but also needs wider and deeper design thinking, agility and speed of response, continuous innovation, a clear sense of purpose, cultural change, and employee and stakeholder engagement.
This webinar summarises key trends in CX and covers the following points:
European Software Group at IDC
Sr Business Development Manager,
Customer Experience – Nordics & Baltics,