– Webinar Series 2020

Proven Techniques to Increase Customer Satisfaction

Supporting advisors to have conversations that create happy customers is the fundamental duty of the contact centre.
Customer Satisfaction (CSat) is our key indicator of how well we are doing just that. But, how can we keep pushing that metric score higher and higher.
Well we’re here to help, with two presentations from leading industry experts, who will give you all the advice you need to bring smiles to your customers’ faces.

Topics to be discussed

  • How to support advisors to deliver great conversations
  • Getting more from you CSat scores
  • The keys to managing and exceeding customer expectations
  • Key tips to develop an improved customer experience
  • The tools that can help to satisfy the modern customer
  • Top tips from the audience

This webinar is brought to you by Call Centre Helper and is sponsored by Genesys.

Meet the Speakers

Mike murphy 250

Mike Murphy

Richard kimber cch

Richard Kimber
The Customer Experience Coach Ltd

Rachael boynton 250×250

Rachael Trickey
Call Centre Helper

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