Proven Techniques to Increase Customer Satisfaction
Thursday 5th March 2020 – 2pm GMT/3pm CET
Supporting advisors to have conversations that create happy customers is the fundamental duty of the contact centre. Customer Satisfaction (CSat) is our key indicator of how well we are doing just that. But, how can we keep pushing that metric score higher and higher. Well we’re here to help, with two presentations from leading industry experts, who will give you all the advice you need to bring smiles to your customers’ faces. And as it will be an interactive webinar, you will also have the opportunity to share tips and ask questions of the audience and other attendees. We run an interactive chat room in parallel with the webinar.
Topics to be discussed
How to support advisors to deliver great conversations
Getting more from you CSat scores
The keys to managing and exceeding customer expectations
Key tips to develop an improved customer experience
The tools that can help to satisfy the modern customer
Top tips from the audience
This webinar is brought to you by Call Centre Helper and is sponsored by Genesys.