Thursday 7th December 2017, 3pm GMT / 4pm CET
Aberdeen research shows that 51% of contact centres use at least eight channels. For many businesses, more channels mean better results. Not for best-in-class organisations. They understand that adding more channels on legacy infrastructure isn’t enough to address rapidly changing customer needs. Instead, they focus on using and integrating all their channels seamlessly on a future-proof platform to deliver personalised and consistent interactions for all customers. Join this webinar to learn:
At the end of the session, have your questions answered by our experts.
Vice President & Principal Analyst,
Vice President Strategic