Customer Webinar

Omnichannel Customer Experience: Are You Chasing a Myth or Reality?

Featuring Omer Minkara, Vice President & Principal Analyst, Customer Experience, Aberdeen Group

Aberdeen 2017 color

Thursday 7th December 2017, 3pm GMT / 4pm CET 

Aberdeen research shows that 51% of contact centres use at least eight channels. For many businesses, more channels mean better results. Not for best-in-class organisations. They understand that adding more channels on legacy infrastructure isn’t enough to address rapidly changing customer needs. Instead, they focus on using and integrating all their channels seamlessly on a future-proof platform to deliver personalised and consistent interactions for all customers. Join this webinar to learn:

  • How your company stacks up in engaging customers across multiple channels
  • The top challenges impacting the ability to deliver a truly omnichannel customer experience
  • A maturity model to help assess, refine and build your omnichannel capabilities
  • End user stories

At the end of the session, have your questions answered by our experts.

Meet the Speakers

Omer minkara

Omer Minkara
Vice President & Principal Analyst,
Customer Experience,
Aberdeen Group

Rutgerwilschut

Rutger Wilschut
Vice President Strategic
Business Consulting,
Genesys

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