Genesys Cloud Live Demo: How to Engage, Equip and Empower Your Team for Customer Experience Success
With disruption and uncertainty at the forefront, contact centres are under more pressure than ever and are facing unprecedented challenges around increased call volumes and wait time, remote working, scheduling and forecasting.
Agents are adapting to a changed working environment with new routines and child-care priorities, and how contact centres choose to motivate, engage and equip their teams to navigate this new world will be the difference between success and failure.
Watch the on-demand webinar to see a short live demo of how Genesys Cloud Workforce Management capabilities can:
Optimise staffing to drive better customer experience
Anticipate where and when to expect knowledge gaps in the workforce so you can address these ahead of time
Help you adapt to new scheduling hurdles
Provide the flexibility to support remote working challenges
10.30 Introductions and house-keeping
10.35 Live demo with capability analysis
11.05 Q&A and feedback
*This demo may overrun by 15 minutes, depending on the audience requirements