On-demand Demo

Genesys Demo Days

See Genesys in action

Introduction to the Pointillist Customer Journey Analytics and Orchestration Platform

Relive our live demo on Pointillist on-demand to see how it can help you reach your goals!

Customer Journey Management: How to shed light on your customer data.

What you will learn:

How to uncover and combine untapped data to analyse your customer journeys and orchestrate customer experiences in real time
How to remove typical obstacles to the success of the customer journey
How to connect the individual customer data points to form a customer journey
Real-life success stories

The disconnect between customer operations and customer experience in times of recession: How to secure growth and meet business needs?

AGENDA

5 min – Introduction by Michel Delfosse

30 mins – Opening talk on Customer Journey Management by Alexander Clarus

The disconnect between customer operations and customer experience in times of recession: how to secure growth and meet business needs?

30 mins – Presentation of Pointillist and showcase of 2-3 use cases in a live-demo by Daniel Strosing

25 mins – Q & A

Aggregate customer data from any source

Global organizations depend on the Pointillist^® Customer Journey Management Platform to transform data from billions of customer interactions per day into journey data pipelines that support real-time analysis, modeling and orchestration. The Pointillist Customer Journey Data Hub allows you to create a single customer view across data from various sources, including CRM solutions, web clickstream, email, contact center, IVR, Voice of the Customer and customer feedback management.

Analyse any journey, any timeframe, any customer

Analytics teams can accelerate analyses and answer requests faster than using traditional methods. Analyse customer behavior, monitor journey-based metrics and quantify the ROI of your current customer experience (CX) initiatives to justify future investments.

“CX Pros must measure whether customer journeys are successful to more effectively prioritize CX improvement efforts and gauge whether those efforts are working.” – Forrester

On-demand Demo

Theme: Customer Journey Management

I would like someone to reach out to me

+44 1276 457000

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.