On-Demand Webinar
- Home
-
Solutions
By industry
Retail
Personalise the shopping experience with a connected journey.
Financial services
Transform banking engagement with seamless experiences across channels.
Government
Deliver on the promise of digital government.
All SolutionsHealthcare
Create secure, connected patient experiences at every touchpoint.
-
Products
Capabilities
Contact centre software
Run your contact centre with software that makes great customer experience easy.
Digital
Be in touch anywhere, anytime with an all-in-one suite of digital channels.
All CapabilitiesAI and automation
Power your contact centre with Genesys AI for personalised experiences at scale.
-
Partners
Partner overview
Reach new heights with your clients, offering them guidance and our market-leading solutions. Join us on the journey to Experience as a Service.
Channel partners
Set your customers up for long-term success with market-leading solutions from Genesys.
Strategic alliances
Benefit from our alliances with global technology brands and integrations with platforms your customers use.
Independent consultants program
Guide your clients to provide Super Human Service. Get the information you need to stay informed on all things Genesys.
Technology and AppFoundry partners
Solve Genesys users' needs and enhance experiences by creating solutions and selling them in our AppFoundry Marketplace.
Global system integrators
Simplify your customer experience transformation with proven methodologies that connect people, processes and technology.
Partner login
Existing Genesys partners can log into the portal now.
-
Why Genesys
The Genesys Edge
Trust and security
See how Genesys solutions meet and exceed modern security standards.
Customer success and services
Choose a dedicated partner that works with you before, during and after your deployment.
Beyond
Discover a community of continuous learning and innovation for customer experience professionals.
- Resources
- Pricing
-
Predictive Engagement: Now you can use AI to capture, qualify and proactively engage customers or prospects in the moment of truth. Predict outcomes, visualise campaigns and enrich customer profiles based on previous interactions.
Predictive Routing: Match customers to agents in real time using AI to continuously analyse over 100 dimensions and predict outcomes based on KPIs. The (NEW) Explainability feature allows you to understand the rationale behind AI-driven decisions.
Knowledge (NEW): Discover how you can centralise, enrich, activate, scale and optimise your knowledge base. Check out our new Knowledge Workbench for knowledge creation, Knowledge Optimiser for knowledge improvement and Support Centre to help customers self-serve on your website.
Dialog Engine Bot Flows and (NEW) Digital Bot Flows – Free your agents from the easy or repetitive common everyday tasks. Build, deploy, analyse and optimise conversational bots that answer questions and solve everyday issues directly within the Genesys Cloud TM platform with accelerators such as Intent Miner to automate the creation of intent models.
